Privacy Policy

Your privacy is important to us. We respect your privacy regarding any information we may collect from you across our website.

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1. Introduction

At TWOS, we are committed to protecting your privacy and ensuring the highest level of data protection. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video chatting service that matches strangers. We adhere to the strictest data privacy regulations globally, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our legal bases for processing your personal data include your consent, the necessity of processing for the performance of a contract, and our legitimate interests in operating and improving TWOS.

2. Information We Collect

We collect only the minimum amount of information necessary to provide our service:

  • Temporary connection data (e.g., IP address and device information) – deleted after each session
  • Anonymous usage statistics (e.g., number of connections, duration of calls) – not linked to any personal information
  • Email addresses and phone numbers – collected only when provided by you, and used for transactional communications (e.g., call confirmations, reminders) and marketing purposes (e.g., feature announcements, occasional product updates)

3. How We Use Your Information

We use the collected information solely for the purpose of:

  • Facilitating video chat connections between users
  • Maintaining and improving our service
  • Ensuring compliance with our policies and applicable laws
  • Moderation
  • Sending transactional messages (e.g., reminders or confirmations)
  • Sending marketing communications only if you’ve opted in or where permitted by applicable law. You may opt out at any time using the unsubscribe link or by contacting us.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. We may share limited information with service providers who support our operations (e.g., email and SMS delivery providers), strictly for purposes such as transactional messaging and platform functionality. These providers are bound by confidentiality and data protection obligations.

We may also disclose your information if required by law or in response to valid legal requests from public authorities (e.g., a court order or regulatory body).

5. Data Retention and Deletion

Temporary connection data (e.g., IP address, device info) is deleted immediately after each video chat session.

Email addresses and phone numbers, if provided, are retained to support transactional and marketing communication. You may opt out of marketing messages at any time.

You have the right to request deletion of your personal data, including email and phone number, by contacting us directly.

6. Your Rights

You have the following rights under applicable data protection laws:

  • Request a copy of the personal data we hold about you
  • Rectify any inaccurate or incomplete personal information
  • Erase all your personal data (right to be forgotten)
  • Restrict or object to the processing of your personal data, including for direct marketing purposes
  • Data portability (receive a copy of your personal data)

7. Security Measures

We are committed to protecting your information using modern, reliable infrastructure and best-in-class security practices. Our platform is built on trusted providers, including Amazon Web Services (AWS) (cloud infrastructure and storage), all of which maintain high standards for data security and compliance.

Our security practices include:

  • Encryption of all video calls in-transit. End-to-end encryption is applied where technically feasible.
  • Encrypted storage of personal information
  • Secure cloud infrastructure via AWS with built-in redundancy and regional failover
  • Strict access controls and authentication procedures to limit internal access to sensitive systems and data
  • Regular security audits, monitoring, and vulnerability assessments
  • HTTPS enforced across all client and server communications

We continuously evaluate and update our security practices to align with evolving threats and compliance requirements.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from children. If we become aware that we have collected personal information from a child without verified parental consent, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at admin@twos.ca

By using Twos, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our service.

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Last Updated: May 6, 2025